We understand the importance of receiving your completed redemption in pristine condition and as expected. If your redemption card arrived damaged or is incorrect, you'll need to submit a Product Defect Submission through Topps Collector Support.

How to Submit

The email address on your submission must match the account used for your redemption submission.

When completing your submission, use the following redemption-specific information:

• In the Enter Order Number line: Type the word REDEMPTION.
• In the Select the name of the product dropdown: Select the product the redemption was pulled from.
• In the Please specify where the damage is located box at the bottom of the form: Leave a note with the PIN code from your redemption card.

Eligibility Note: Your redemption does not need to be from a current-year product to qualify.

What Happens Next?

Once your submission is received, our team will review your case and follow up with a resolution. This may include a replacement card or other available options.

Curious about your redemption card? Here's how to find out:

Check Your Topps Account:

• Processing: This means Topps is still working on fulfilling your redemption request.
• Shipped: Congratulations! Your redemption is complete and on its way to you.

To redeem your redemption card:

1. Gently scratch off the silver covering to reveal the pin code.

2. Go to Topps.com, Select Redemptions, and Enter the code on your redemption card.
3. Once it is redeemed, you will see it on the Open Orders Tab of your redemptions account.
4. Please allow 15 weeks for the redemption to be completed.

Does Topps ship redemption cards internationally? Will I be charged for international shipping or customs fees?

Yes. Topps ships redemption cards to collectors worldwide, including addresses outside of the United States.

If you are located outside the U.S., you will not be charged international shipping, customs, or import fees for redemption cards. Topps covers all shipping and customs costs associated with fulfilling redemption cards, so there are no additional charges to you upon delivery.

If the system will not accept the redemption code entered, please complete your information on the back of the redemption card and mail it to:

Redemptions & PDS

PO Box 1136

Allen, TX 75013

Before mailing the redemption in, please take pictures of the front and back for your records.

If the pin code cannot be determined or the redemption card has expired, it is void. Please allow Topps 6-8 weeks after the redemption card is received to enter the redemption into your account.

Topps recommends sending all requests in a fashion that provides proof of delivery. Please note The Topps Company is not responsible for lost, stolen, damaged, delayed, or misdirected mail.

If the redemption code cannot be determined, please hand print your information on the back of the redemption card and mail it to:

Redemptions & PDS

PO Box 1136

Allen, TX 75013

Before mailing the redemption in, please take pictures of the front and back for your records.

If the pin code cannot be determined or the redemption card has expired, it is void. Please allow Topps 6-8 weeks after the redemption card is received to enter the redemption into your account.

Topps recommends sending all requests in a fashion that provides proof of delivery. Please note The Topps Company is not responsible for lost, stolen, damaged, delayed, or misdirected mail.

We understand the wait for a redemption card can be exciting, and sometimes it takes longer than expected. Here’s what you can expect if your card isn’t completed within the expected timeframe:

Option to Request a Substitution (After 15 Weeks)

• If 15 weeks have passed and you haven’t received your redemption card, you may request a substitution of equal current market value.
• Topps will offer you a different card of similar value to the one you were supposed to receive.
• You are not obligated to request a substitution. You may choose to continue waiting for your original card if you prefer.

Enhanced Substitution Policy (After 6 Months)

• If your card still isn’t available after 6 months, and you have not previously received a substitution for this redemption, you may request an enhanced substitution.
• In this case, Topps will provide:
• Substitute card(s), or
• Topps.com credit valued at 200% of the current market value of the redeemed card, as determined by Topps.

Important Notes About Substitutions

• Substitution requests must be made through your Topps.com redemption account .

Topps reserves the right to deny or reverse a substitution request at any time, depending on the status of your original card.

For example, if Topps believes your card may become available soon, your request may be denied or reversed.

In rare cases, if Topps determines your card cannot be completed but is considered “uncirculated” (mint condition), Topps may substitute a new card for you at its discretion.

If Topps is unable to determine the pin code on the mailed-in redemption card, the card will not be redeemed. The redemption card is void.

To activate or create a new redemption account(s) on Topps.com, please follow these simple steps:

1. Signup for a Topps.com account or log into your current Topps.com account (Please click on the “Log In” link located in the upper right-hand corner)
2. Click on the REDEMPTION link on the left-hand side of the screen
3. On the right side of the screen, you will see “Create New Redemption Account”
4. Enter all the information and then submit.
5. Once the account is created, you will have access to the Redemption Page, where you can enter a new redemption.

We understand the worry of seeing a "delivered" tracking status for your redemption card but not having it in hand. Here's what to do:

Contact Topps Collector Support: This is the best course of action. Topps Collector Support can access your redemption details and investigate the situation further. They can advise on potential solutions and guide you through the next steps.

We understand the concern of receiving a notification that your redemption card was returned to sender. Here's what to expect:Return Notification:Topps will send an email notification to the email address associated with your redemption account.This email will explain that the package was returned and provide instructions for reshipment.

Taking Action (10 Business Days):You have 10 business days from the initial notification to take action. During this time, you can:

• Verify Your Address: Double-check that the shipping address on file for your redemption is accurate.
• Update Your Address: If necessary, you can update your shipping address within your account.

Reminder and Second Chance (5 Business Days):If you haven't responded within 10 business days, Topps will send a follow-up email reminding you about the returned package. This email will grant you an additional 5 business days to make any changes to your address.

Forfeiture and Reshipment (After 15 Business Days):

If no action is taken within the allotted timeframe (total of 15 business days), the redemption card will be forfeited. Important: This means you will no longer receive the specific card you redeemed for.Reshipment Process (Upon Address Update):

• Once you update your address or confirm it's correct, Topps will process your redemption for reshipment.
• Redemption reshipments are typically processed once a week.
• You can expect to receive your card within 2 weeks of your address verification.
• Topps will send a confirmation email once your reshipment is initiated.

We understand the excitement of waiting for a redemption card, and it can be frustrating to see others seemingly receive the same card faster. Here's what to keep in mind:

Redemption Processing Time: The processing time for redemption cards can vary depending on several factors, including:

• Demand: High demand for a particular card can lead to a backlog in processing.

• Quality Control: Topps prioritizes rigorous quality control procedures to ensure each card meets their standards. This can take time.
• Card Complexity: Creating intricate or unique redemption cards can involve additional production steps, impacting processing timelines.
• Individual Processing: Each redemption card goes through its own quality control and fulfillment process. This means someone else receiving the same card might not necessarily reflect your specific situation.Focus on Quality:

We prioritize delivering a high-quality product to you. While we understand your eagerness, we prefer not to speculate on exact timelines. This ensures we can focus on meeting our quality standards.

Here's what you can do:

Track Your Redemption: If you haven't already, log in to your Topps.com account to track the status of your redemption.

• Redemption cards from product released on or after January 1, 2022 will have a 10-year expiration date (effective April 29, 2024) despite the printed expiry date on the card.
• Actual dates will vary, details on individual cards.
• Redemption cards from product released prior to January 1, 2022 must be submitted before the expiration date to be honored.
• Once a redemption code expires, it cannot be redeemed and is void.

Redemption codes can only be redeemed one time. Any additional attempts to redeem a code will be rejected and void.

A redemption card is an "IOU" that is inserted in to various products that can be redeemed to receive a "hit" card. At the time of the product release, Topps was unable to insert the completed card of the player(s) indicated on the redemption card into the product. There are many reasons why Topps may not have been able to insert the completed card into the product including the player(s) being unable to sign during the production window, cards being damaged in pre-production, or various other quality issues.