Here's how:

1. Log in to your account: Head over to Topps.com and sign in.
2. Navigate to Product Defect Submission: Once logged in, locate the section for "Product Defect Submission".
3. Product Defect Submission: This section will display a list of all the product defects you've submitted.
4. Track the Progress: For each submission, you'll see a designated Status, such as "Pending" "Submitted," "Received," or "Completed." This gives you a clear picture of where your submission is in the processing pipeline.

Understanding the Statuses:

• Pending: This means your submission is still processing. This is a temporary status and should update automatically within 5 minutes. Please check back in a few minutes. If the status does not change after a short wait, try resubmitting your submission.

• Submitted: This means your submission has been successfully submitted using the online product defect submission form, but not yet received by Topps or Topps has not begun reviewing your submission.

• Received: Topps has received your submission and is currently reviewing it. It is estimated to take 12-14 weeks to fully process.
• Completed: The processing of your submission is finished, and you should receive communication regarding the outcome. Once your order is ready for shipping, you will receive an email with tracking information.
• Completed Rejected: Your Product Defect Submission was reviewed, but it could not be approved. The submission details will show the reason it was rejected. In some cases, you may be able to submit again with updated information.

• Individual Submissions Required: Each missing guaranteed item, damaged, or defective card needs its own separate submission. This allows for clearer processing and resolution for each issue.

• Packing Slips are Key: Each submission must be accompanied by its own unique packing slip. This ensures proper identification and processing of your specific issues.

Currently, our online product defect submission process is the only way to resolve damaged/defective or missing hit(s) and allows to streamline the process and ensure the secure handling of your cards.

Topps may require grading or raw card review for validation of the card’s condition.

• Cards grading below 7 or NM qualify for replacement.
• Cards grading 7/NM or better will be returned to the customer.
• Declining grading or raw card review will result in denial of the submission until the card is graded.

If your replacement card(s) arrived damaged, please contact Topps Collector Support and provide the following:

• Photos of the Card(s): Please send clear photos of both the front and back of the damaged/incorrect card(s).

Once you submit the requested information, our team will review your case and contact you with a resolution. This may involve sending a replacement for the damaged card(s) or offering other options per above. We are committed to ensuring you receive replacement cards that meet Topps’ expectation to grade 7 or Near Mint (NM) or better.

We strive to provide replacements of equal or greater value based on current market conditions.

Resolutions may also include replacement card, substitution at equal market value, sealed product, credit, or a combination of these options at Topps sole discretion and subject to parameters that may be determined by Topps on a case-by-case basis.

We understand that receiving a replacement card that does not meet your value expectations can be frustrating. Topps does not guarantee replacement of cards on a “like-for-like” basis (i.e., the same card, same athlete, same set).

Credit will be based on current fair market value. We use reliable third-party marketplaces and pricing sources to guide these evaluations. If you believe the value was assessed incorrectly, please provide links to recent completed sales (not screenshots) to the collector support team. Our team can review that information to determine whether a reassessment is warranted.

Important Notes

• This replacement program is not valid for wear and tear or any defect or damage that occurred after you received the cards.
• Topps does not replace cards purchased on the secondary market.
• The product must have been released by Topps within the last 365 days.
• Proof of purchase is required to be uploaded at the time of submission.
• Cards must be mailed in to Topps within 30 days after approval.
• Topps reserves the right to deny submissions based on evaluation of card at its sole discretion and subject to parameters that may be determined by Topps on a case-by-case basis.

Cards are evaluated against 7 or Near Mint (NM) grading standards.

Topps may require additional validation, including grading or raw card review by a reputable grading company.

Processing may take 12–14 weeks.

Submissions are categorized as Approved or Denied.

You will receive a notification of the outcome and next steps.

Submission statuses:

• Pending: Your submission is being reviewed before submission. Expect for your submission to be in a pending status for at least 5 minutes.

• Submitted: Your submission has been successfully submitted but not yet received or reviewed by Topps.
• Received: Topps has received your submission and is currently reviewing it. Processing is estimated to take 12–14 weeks.
• Completed: Processing is finished. You will receive communication regarding the outcome. Once your order is ready for shipping, you will receive an email with tracking information.

1. Log into your USA Topps.com account. If you do not have one, please create a new account.
2. Navigate to My Account > Product Defect Submission.
3. Click Add Submission and agree to the terms and conditions.
4. Please create a separate submission per each card.
5. Upload clear images of the front and back of each card, as well as images of the specific defect(s). If images are missing or unclear, the submission will be denied until clear and complete images are uploaded. A new submission with clear and complete images will need to be created.
6. Provide proof of purchase and all required details as noted.
7. Submit your request.

ℹ Once created, a product defect submission cannot be modified. Double-check all information before submitting. If an error was made, submit a new product defect with the correct information.

We understand that receiving a replacement card that doesn’t meet your value expectations can be frustrating.

Understanding Market Value

We strive to provide replacements of equal or greater value based on current market conditions.

To determine fair market value, we review:

• Recent completed sales (typically within the last 90 days)
• Current player performance and market trends
• Comparable cards of the same player
• When needed, comparable players

We use reliable third-party marketplaces and pricing sources, such as eBay and Beckett, to guide these evaluations. This helps ensure the replacement you receive reflects a fair and current market assessment.

If You Believe There Is a Discrepancy

If you believe the value was assessed incorrectly, please provide links to recent completed sales (not screenshots) to the collector support team, that support the value you are referencing. Our team can review that information to determine whether a reassessment is warranted.

Missing Hit Replacements

For missing hit submissions, the specific original card cannot be identified. Because the intended card is unknown, replacements are fulfilled randomly based on available inventory, similar to standard production methods.

As a result:

• There is no specific original card value to compare against.
• Replacement selections are final.
• Secondary market value equivalency is not guaranteed.

We appreciate your understanding and your continued support of Topps.

Currently, our online product defect submission process is the only way to resolve for damaged/defective or missing hit(s). We understand this may not be ideal for everyone, but it allows us to streamline the process and ensure the secure handling of your cards.

We understand that mistakes happen. Unfortunately, once you create a product defect submission online, you cannot modify it.

Here's what you can do:

• Submit a New Product Defect: The best course of action is to submit a product defect with the correct information. This ensures your request is processed accurately.

• We Recommend Double-Checking: Before submitting your new product defect, take a moment to carefully review all the information to ensure accuracy.