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Order Inquiries
Having trouble with your Topps.com order? This section is here to help! Find answers about tracking your order, updating shipping info, or handling damaged items. We'll also cover return policies and how to inquire about missing hits or specific cards in your order.
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Preorders
Where's My Order
Managing my Order
BUNT Diamonds
Returns / Cancellations
Topps.com Guest Checkout
Placing a New Order
Bonus Card(s) Order
EQL
Pre-ordering on Topps.com allows you to reserve exciting products before they officially hit the shelves! Here's a breakdown of how it works:
What it Means: Pre-ordering lets you secure an item before its official release date. This can be helpful for limited-edition products or those you anticipate selling out quickly.
Shipping Advantage: Orders placed during the pre-order window are prioritized for shipment. This means you'll likely receive your item on or close to the release date (subject to change).
Release Date Subject to Change: Be aware that release dates can sometimes shift. Topps will notify you of any changes via email.
Separate Shipping and Economy Speed: Pre-ordered items typically ship separately from other items in your order. They also usually use standard (economy) shipping, with an estimated delivery time of 5-15 business days.
Payment Upfront: Payment for your pre-order is captured at the time you place your order.
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Preorders are subject to the same cancellation policy as standard orders. You may cancel a preorder within 30 minutes of placing the order by visiting your Order History on Topps.com. If eligible, a self-cancel option will be available.
- Once the 30-minute cancellation window has passed, preorders are considered final sale and cannot be canceled, regardless of how far out the release date may be.
- Cancellation eligibility is determined by the order placement time, not the preorder street date. Orders that fall outside the cancellation window may only be reviewed if they exceed the estimated shipping window.
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We aim to get your pre-order to you by the product's release date, but please note the following:
Shipping Schedule: Orders placed during the pre-order window are scheduled to begin shipping in advance of the release date to help ensure they arrive on or before that date.
Delivery Timing: While we do our best to have pre-orders delivered by the release date, we cannot guarantee arrival on the exact day.
Release Date Changes: Please note that release dates are subject to change.
Order Fulfillment: Pre-order items will ship separately from other items in your order.
We appreciate your patience and excitement as we work to get your collectibles to you as quickly as possible!
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Despite selecting an upgraded shipping method, please note that all preorders are shipped using our standard economy/ground shipping service (5-15 days) to ensure that you receive your order by the release date. Please contact Topps Collector Support to receive a full refund for your shipping charges.
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Absolutely! You can definitely purchase additional items after placing a pre-order, depending on the pre-order limits and the general sales limits.
Here's a breakdown to help you out:Scenario A: Pre-Order Limit Matches Regular LimitLet's say the limit is 2 boxes per collector, both for pre-order and regular sales.If you pre-ordered 2 boxes already, you would not be eligible to purchase more during the regular sale.Scenario B: Pre-Order Limit Differs from Regular LimitImagine the pre-order limit is 2 boxes per collector, but the regular sale allows 4 boxes per customer. In this case, if you pre-ordered 1 box earlier, you could still purchase an additional 1 box during the regular sale (since 1 + 1 = 2, which stays within the overall limit of 4).Here are some additional points to consider:Always check the specific limits for both pre-orders and regular sales. These are often mentioned on the product page or during checkout. If you're unsure, contacting Topps Collector Support can clarify the limits for you. Remember, quantities are limited, so act fast if you want to grab more items during the regular sale!
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