eTopps cards may include two different types of stickers:

1. eTopps logo sticker (case seal): This sticker is applied to the top of the case and may occasionally appear misaligned, partially applied, or missing. This does not affect the card itself, and replacements are not offered for this type of sticker.
2. Serialized sticker (with serial number): If your card is missing the serialized sticker, please contact Collector Support and include your order number along with clear images of the affected card(s). This will allow the team to review and assist further.

Shipping Options and Costs: eTopps offers three shipping methods to choose from, each with its own pricing structure:

• US Postal Service (USPS): This is the most economical option, but also the slowest.
• First Card: $5.75
• Each Additional Card: $1.10

• UPS Ground: A good balance between speed and cost.

• First Card: $11.75

• Each Additional Card: $1.25

• UPS Next-Day: The fastest option for those who need their collectibles ASAP.

• First Card: $23.75

• Each Additional Card: $1.40

Note: Shipping rates have been reduced to reflect base cards not being shipped in traditional plastic cases.

Yes. If you have unused eTopps points, we will convert them to Topps.com store credit at a rate of $0.25 per point.

• The conversion rate is non-negotiable.
• You must have an active Topps.com account to receive credit.

This process was communicated via email to all collectors with eligible points.

Viewing Your Portfolio  

Here’s how to see what’s in your eTopps portfolio: 

1. Log in to your eTopps account.
2. Head over to the "My Portfolio" section to view your holdings. 
3. Check whether items in your portfolio can be delivered or if store credit is the only option. 

Delivery and Store Credit Options 

1. Please note, due to the age of the program there may be items we won’t be able to fulfil due to them not being in acceptable condition. In those cases, we will offer store credit or an equal value substitution. 
2. To receive store credit, make sure: 
1. You have a valid topps.com account. 
2. You provide your topps.com email address during the process. 
3. If all your items are available for delivery, you can still choose store credit if you prefer. 

How to Check Out:

Here’s what happens when you’re ready to check out: 

• Go to your portfolio, choose your delivery method, and click "Proceed to Checkout." 
• Follow these steps:
1. Confirm whether you want delivery or store credit for your items.
2. Update your shipping and billing profiles with your most up-to-date information.
3. Enter your credit card information in your billing profile to complete payment.
• If you’re selecting store credit:
1. Did you already provide your topps.com email? Great! It’ll be pre-filled for you.
2. If you didn’t, don’t worry—you’ll have a chance to enter and confirm it now.

Please note: store credit expires one year from the date it is applied.

• Review your order and hit confirm.
• That’s it! You’ll see an order confirmation screen and receive a confirmation email once your order is complete.

How much store credit will I receive?

You can exchange part or all of your portfolio for topps.com store credit on a per-card basis. Each card you redeem will be credited at a flat rate of $1.50 per card. To receive store credit, you must have an active topps.com account. Make sure you’ve provided a valid topps.com email address during checkout. Your store credit will be applied to the topps.com account associated with the email provided within approximately 10 business days. Your store credit will expire one year from the date it is applied to your topps.com account.

Using Your Store Credit Here’s how store credit works:

1. Make sure you’ve provided a valid topps.com email address during checkout.
2. Your store credit will be applied to the topps.com account associated with the email provided within approximately 10 business days.
3. You can use it for eligible purchases directly on topps.com. Your store credit will expire one year from the date it is applied to your topps.com account.

Please note: store credit expires one year from the date it is applied.

Yes, a topps.com account is required if you’re choosing store credit. You’ll need to provide a valid topps.com email address during checkout to receive the credit. 

If a card isn’t available for delivery, you will receive store credit instead. This ensures you still get value from your portfolio. 

No, you cannot purchase new eTopps cards. As the platform is being shut down, the program no longer offers new card releases. Buying and selling are also no longer available on eTopps. The only option available to customers is to close out your portfolios by either taking delivery of your cards or redeeming Topps.com store credit. 

The ability to list eTopps cards on eBay through the eTopps platform is no longer available. As eTopps is shutting down, this feature has been discontinued. Customers should take down any open eBay listings for their eTopps cards and plan to close out their eTopps portfolio. We offer options for taking delivery of your cards or redeeming Topps.com store credit.