Please ensure that you completed the verification email sent after submitting your request through the Privacy Request Center.

Requests cannot proceed until verification is completed. If you do not see the verification email, please check your spam or junk folder and confirm that the correct email address was entered.

Processing timelines may vary depending on applicable requirements.

Having trouble logging in to your Fanatics ONE account? We understand the frustration and want to get you back in the game as quickly as possible. Please review these frequently asked questions before contacting customer support, as your answer may be here!

Q: I'm entering my email address, but I'm not receiving a login code. What should I do?

• A: The most common reason for this is that the email containing your 6-digit passcode has landed in your spam or junk folder. Please check these folders thoroughly. If you still can't find it, you can try initiating the login process again. If you still don't receive the email after multiple attempts, please contact collector support.

Q: I found the 6-digit passcode, but it's not working. What should I do?

• A: Double-check that you are entering the passcode correctly. Sometimes it's easy to make a typo. Also, ensure that you are using the most recent passcode sent to your email, as each request generates a new code and invalidates the prior code. If you're still having issues, try requesting a new passcode. If the problem persists, contact customer support.

Q: I'm sure I'm using the correct email address, but I still can't log in. What could be the problem?

• A: While you may be certain of your email address, it's worth double-checking for any typos. Even a small mistake can prevent you from logging in. Try re-entering your email address carefully. If you've recently changed your email address, ensure that you are using the updated email associated with your Topps.com account. If you're still unable to log in, please contact collector support.

Q: I've tried everything, and I still can't log in. What should I do next?

• A: We understand your frustration. If you've exhausted all the above options, our collector support team is ready to assist you. Please contact them with the following information to help expedite the process:
  • The email address associated with your Topps.com account.
  • A brief description of the issue you are experiencing.
  • Any error messages you may be receiving.

Important Notes: A request to remove your account, together with all your personal data, will be processed by our staff. If you have pending/open orders you will not be able to delete your account until those orders are delivered.

Deleting your Fanatics ONE account will remove all the purchase history, discounts, orders, invoices and all other information that might be related to your account or your purchases on ALL businesses using Fanatics ONE (Fanatics, Fanatics Betting & Gaming, Fanatics Live and Fanatics Collect), not just Topps.com.

You will not be able to restore access to your account after we approve your removal request.

Here's how to delete your Fanatics ONE account:

1. Navigate to your Topps.com account settings.
2. Find the Privacy Settings section.
3. Check the box next to "Delete Account" and input your current password.
4. Click "Agree and Submit Request"

• During Checkout: When placing an order and reaching the checkout stage, you'll be presented with the option to add a new payment method.
• Enter Card Details: Carefully enter your credit card's information, including the card number, expiration date, CVV code (usually the 3-digit code on the back of the card), and billing address.
• Match Billing Information: Ensure the billing address you provide exactly matches the information associated with your credit card statement. This helps ensure smooth payment processing.
• Save for Later Use (Optional): If you plan to use this card again for future purchases, check the box labeled "Save my information for a faster checkout with a Shop account". This will store your card details securely for your convenience.
• How to Remove a Credit Card: You can now rely on your payments wallet settings directly in checkout to manage, add and delete payment methods with ease on your account.

Review the Privacy Policy: Gain a complete understanding of how Topps collects, uses, and protects your personal information.

Download Your Data: Request and download a copy of the personal data Topps stores about your account. This might include your purchase history, contact information, and preferences.

Manage Consent: Review and adjust your consent for how Topps uses your information. You can opt-in or opt-out of permissions you previously granted.

Here's how to update your billing and/or shipping address:

1. Access My Account: Locate your account settings section under "My Account."
2. Locate Address Book: Look for a section titled "Address Book."
3. Add a new address: Click "+ Add address" to create a new address.
4. Modify existing address: Select any address in your address book by clicking the arrow, modify and save.

Here's how to check the status of your Topps Newsletter Subscription and how to sign up if you're not already:

1. Access My Account : Locate your account settings section under "My Account."
2. Locate Newsletter Subscriptions: Look for a section titled "Newsletter Subscriptions"
3. Subscription: If you are subscribed to the Newsletter, you will see a green toggle switch indicating that your newsletter subscription is active.
4. Not Subscribed: If you are not subscribed to the Newsletter, you will see gray toggle switch indicating that your newsletter subscription is inactive.
5. Edit: To subscribe or unsubscribe to the Newsletter, click the toggle switch. You can unsubscribe at any time.

It's important to ensure your account profile information is accurate and current. Here's how to update your name, email address, password, and phone number:

Updating Your Name, Email Address, and Password:

1. Access My Account: Locate your account settings section under "My Account."
2. Locate Account Information: Look for a section titled "Account Information."
3. Find Editable Fields: Once you've accessed your account information, locate the fields for your name. These fields should be editable. To update your password or email address, select the box and new editable fields will populate.
4. Make Changes: Carefully edit your information as needed. Ensure all information is accurate and spelled correctly.
5. Save Changes: Don't forget to click the "Save " changes.

Updating Your Phone Number:

1. Access My Account: Locate your account settings section under "My Account."
2. Locate Address Book: Look for a section titled "Address Book."
3. Change Billing or Shipping Address Link: Select either the billing or shipping address (or both) to update your phone number.
4. Make Changes: Carefully edit your phone number as needed.
5. Save Changes: Click "Save Address".